Terms and Conditions

Please read and submit below...

Madison Mobile Detailing seeks to provide the best complete mobile detailing service experience.
We would like to take this opportunity to thank you for considering our services and point out some
of the terms and conditions of our business criteria. We hope you will find these policies listed below
helpful and informative in explaining the extent of our auto detailing services.
 

By scheduling any service with Madison Mobile Detailing, you hereby agree to all terms listed
on said agreement.

If we are providing a mobile service, we expect the following:

1. An ample amount of space to perform our service, permission to be on-premises if you are
not the owner, and a safe location as well as safe conditions to service your vehicle.
a. If we arrive and the previously mentioned conditions are not met, we reserve
the right to reschedule the service at a later time/date that works for both
parties. In addition, there will be a $25 rescheduling fee

2. If the service is provided at your home, please make sure to have all vehicles that will be
leaving adjusted so we do not have to break down our setup to allow them to move.
3. If you have scheduled an appointment at our location, please understand that it is not
a “detail shop” but our garage at our home that we have equipped to take customers. We
do not have a waiting room so customers must arrange to drop the vehicle off.  Please give
us ample notice via phone call or text to set up a time to drop the vehicle off.
4. We require payment to be made in full on the day of the scheduled service.  Failure to
pay in full on the same day will result in a 10% late charge accrued each day if left
unpaid.
5. We require a 24-hour notice to cancel any detailing service.  Failure to do so will result in
a $50 cancellation fee.
6. We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the
customer on the day of said scheduled service unless extreme/unforeseen circumstances
could not allow you to keep the scheduled service.
7. We reserve the right to charge a $100 non-refundable retainer if the customer has
canceled and rescheduled multiple times.
8. We reserve the right to alter or amend a booking time/date without penalty but wherever
possible will let the customer know.
9. We reserve the right to alter a booking or move a booking in accordance to weather
conditions and/or equipment failure without penalty to the company. 
10. Our estimated time of arrival for our mobile services may depend on the weather, traffic, or
other unforeseen circumstances
11. We will contact you the day before the scheduled appointment to confirm, give you an
estimated time of arrival, and make sure the weather is permitting us to work. 
12. We will contact you on the day of the appointment if we are running late or ahead of
schedule.
13. Please remove all personal belongings, money, and other significant items from the vehicle
prior to any type of services. We are not responsible for any missing or damaged items
14. If areas such as the center armrest storage or glove compartment are not cleared, we will not
be able to clean them due to customer’s private personal belongings. 
15. Due to child safety, we will not remove or replace car seats under any circumstances. We
ask that our clients remove car seats and booster seats before we arrive. Should the car seat

be left in the vehicle we will do our best to clean around the car seat but can’t promise total
satisfaction.
16. We reserve the right to charge each vehicle according to its condition, the type of vehicle,
and the customer location.    
17. We reserve the right to amend any price during the detailing should it differ from the original
price.
18. A minimum of 10% surcharge will be applied to all jobs that involve excessive pet hair,
urine, vomit, blood, feces, or other hazardous materials. 
19. Pet hair and sand are two of the toughest items to remove from a vehicle with normal
vacuuming. The removal of either element is not guaranteed with any of our service
offerings. However, on most occasions, we are successful at removing visual traces of both
elements.
20. We make no promises when it comes to the removal of stains and/or odors from vehicles.
We aim to please so we will try our best. Please be aware that some upholstery and carpets
are beyond cleaning and may not completely clean up as expected. Some stains are
permanent. We may consult with you about what can and cannot be done in regard to your
vehicle's interior.
21. When it comes to windows we try to be our best. But from time to time and depending on
temperature windows may have a film. Please allow the car to cool and then take a
microfiber towel and wipe the film off if you see streaks. We do apologize for any
inconvenience this may cause.
22. We are not responsible for damage due to heavily soiled, stained or damaged interior
components, such as dash buttons and steering column buttons and knobs. Such areas may
be so caked with dirt, grime, and makeup that cleaning may result in these buttons and
knobs losing their markings.
23. We will only clean engine bays and sunroof/moonroofs upon request. 
We are not responsible for any mechanical or electrical problems when cleaning engine
bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning
process.  Please make sure your vehicle is in good mechanical/electrical working order. 
There is no way of knowing of these problems before we begin, so please understand that if
issues do arise after our detailing process, we will NOT be held responsible.    
24. The headliner is gently cleaned, however there may be remaining stains. The glue used for
headliners will start to release if cleaned more aggressively or with stronger cleaners. Please
understand that headliners may not come completely clean due to this reason.  If you choose
to clean them at your own risk, they may look clean but will sag over time due to the glue
being compromised.
25. We do not use harsh cleaning products on any interior or exterior areas. All of our products
are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated,
or chrome surfaces.
26. We are not responsible for baked-on brake dust that cannot be completely removed either
on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to
be repaired or replaced.
27. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if
left for a period of time. This will result in a deep chemical mark on the paintwork that may
need additional work to safely remove. In some cases, the mark cannot be removed
completely without comprising the clearcoat.
28. Exterior black or grey, textured or smooth trim pieces may be beyond restoring and will have
to be replaced. We try our best to restore the plastic to its original color.
29. Any wax, sealant, or coating not properly cared for will not last it's intended durability length.
We recommend safely hand washing.
30. We respect your time and personal property and we will be polite and courteous at all times. 
However, we reserve the right to refuse, deny or continue with any service if we deem the
customer to be unreasonable.

31. We will not tolerate any verbal or physical abuse under any circumstances and will take the
relevant actions should any such behaviors be encountered
32. For your safety please keep a safe distance, at least 10-15 feet away from our work area to
avoid any trip or slip hazards. If you need to speak to us while we are working on your
vehicle please make sure to get our attention from a distance. We try to pay attention to our
surroundings

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DISCLAIMER

To maximize performance and customer service, Madison Mobile Detailing LLC will add a

service charge based on the condition of the vehicle.

Please be aware and understand that Madison Mobile Detailing LLC is here to provide a
quality service with integrity and cannot be held responsible or liable for any valuable items,
firearms, etc. Madison Mobile Detailing is not responsible or liable for pre-existing conditions
of your vehicle or any non-factory items and non-OEM parts (i.e. aftermarket accessories or
lowered vehicle), or damage occurring during service due to wear and tear of the vehicle or by
nature. Madison Mobile Detailing LLC cannot be held liable for any damage due to certain
conditions including, but not limited to: pre-existing damage (dents, severe scratches, re-paint,
temporary patchwork, dyes, etc.) alarm systems, oxidized or bad paint, loose moldings,
windshields, windshield wipers, bug shields (as they age and crack), rear view mirrors with
weak glue, antennas, batteries, any and all engine issues after cleaning, cloth or vinyl
convertible tops, and broken key fobs.

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